At Nexora Servers, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information when you use our services:

• Account information — your name, email address, and Discord username when you contact us or open a support ticket
• Payment information — payment is processed by Stripe. We do not store your credit card number or payment details on our servers
• Server usage data — resource usage such as RAM, CPU, and storage associated with your hosted server
• Technical data — IP addresses, browser type, and access logs for security and troubleshooting purposes
• Communications — messages sent to us via Discord for support purposes

How We Use Your Information

We use the information we collect to:

• Provision and manage your hosting services
• Process payments and send order confirmations
• Provide customer support through Discord
• Monitor for abuse, fraud, and security threats
• Communicate important updates about your service
• Improve our services and troubleshoot issues

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Third-Party Services

We use the following third-party services to operate our business:

• Stripe — for secure payment processing. Stripe's privacy policy applies to all payment data
• Discord — for customer support and community management. Discord's privacy policy applies to your use of their platform
• Google Fonts — for website typography, which may log your IP address

We encourage you to review the privacy policies of these third-party services.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your service, we may retain certain information for up to 90 days for legal, security, and accounting purposes, after which it will be deleted or anonymized.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

As a user, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of non-essential communications at any time

To exercise any of these rights, please contact us via Discord at discord.gg/zGrysWHbza.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Cookies

Our website may use basic cookies or local storage to improve your browsing experience. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, though this may affect some functionality of the site.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify customers of significant changes via our Discord server or by updating the date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us through our Discord server at discord.gg/zGrysWHbza.

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